Refund policy

We want you to love how you move in your Built pair. You have 14 days from the date of delivery to return an unworn item for a refund, or to request an exchange. Reverse pickup is free — we cover the cost of returns and exchanges.

Refunds — for unworn returns

  • Return any unworn, unused item within 14 days of delivery for a full refund to your original payment method. (Note- Shoes must be tried on a carpeted or clean indoor surface. Footwear showing visible creases on the upper or dirt on the sole will not be accepted for returns.)

  • We arrange a free reverse pickup. Once the item is received and passes a quick quality check, your refund is processed.

  • Items that are worn, used, washed, damaged by use, or returned without tags or the original box are not eligible for refund.

Exchanges — for any reason

  • Prefer a different size, colour or model? Request a free exchange within 14 days of delivery.

  • We pick up the original and ship your replacement once it is received and passes a quality check, subject to your chosen replacement being in stock. Exchanges are available only if the item you want is in stock; if it is unavailable, you can choose a different item or a refund.

  • If your new choice costs more, you pay the difference; if it costs less, the difference is issued as store credit.

Damaged, defective or wrong items

If your order arrives damaged, defective, or is not what you ordered, report it within 48 hours of delivery at help@shopbuilt.com or on WhatsApp, with your order ID and photos (an unboxing video helps us resolve faster). We arrange a free pickup and, once verified, you may choose a full refund or a free replacement.

Conditions

  • Items must be unworn and unused, in their original condition, with all tags, and in the original shoe box (please try shoes on a clean, indoor surface).

  • A valid proof of purchase (order ID) is required.

  • Requests made after 14 days, items not in original condition, and any items marked “final sale” or free gifts are not eligible.

Refund timelines & method

  • Approved refunds are processed within 4–5 working days of the returned item being received back (RTO) and passing the quality check.

  • Refunds are made to the original payment method for prepaid orders. For COD orders, refunds are made to the bank account or UPI ID you provide.

  • Any COD handling fee paid is non-refundable. Shipping is free, so there are no shipping charges to refund.

How to start

You can register your Exchange/Return request by clicking here. Kindly reach out to us in case of any issue on help@shopbuilt.com or message us on WhatsApp at +919137360276.
We'll be happy to assist you.