Privacy policy

This Privacy Policy explains how Built collects, uses, shares and protects your personal information when you visit or buy from www.shopbuilt.com. By using our website, you agree to this policy.

Information we collect

Identity & contact details: name, email, phone number, shipping and billing address.
Order information: products purchased, order value, transaction history.
Payment information: processed securely by our payment gateway, Razorpay. We do not store your full card or banking details.
Technical & usage data: IP address, device, browser, pages viewed and cookies, to operate and improve the store.
Communications: messages you send us via email, WhatsApp, chat or social media.

How we use your information

To process, fulfil and deliver your orders, and send order updates.
To take payment and prevent fraudulent transactions.
To provide customer support, and handle returns, exchanges and refunds.
To send marketing updates (email, SMS, WhatsApp) where you have consented — you can opt out any time.
To improve our products, website and customer experience, and to meet legal obligations.

Who we share it with

We share personal data only as needed to run the store, and never sell it. Recipients include:

Logistics & delivery partners (our shipping partner Proship and the assigned courier) to ship your order.
Payment gateway (Razorpay) to process payments.
Communication & marketing tools (Bitespeed, for WhatsApp, SMS and email) to send updates you have opted into.
Analytics providers (such as Google Analytics) to understand site usage.
Our hosting platform, Shopify, which stores and processes store and order data.
Authorities or professional advisors where required by law.

Cookies

We use cookies and similar technologies to keep your cart, remember preferences, measure traffic and personalise content. By continuing to use the site, you consent to our use of cookies. You can control or disable cookies through your browser settings, though some features may not work as a result.

Data retention & security

We retain personal data only as long as needed for the purposes above or as required by law (for example, tax records). We use reasonable technical and organisational safeguards to protect your data, though no method of transmission over the internet is completely secure.

Your rights

Subject to the Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal data, and withdraw marketing consent. To exercise these rights, contact us at help@shopbuilt.com.